Interested in Natural Language Engagement?

Humley look forward to discussing how we can help transform your business, brand or organisation into a brand which is able to converse with your customers and provide truly useful outcomes.

Address :
Humley Ltd,
7 Premier Court,
Moulton Park,
Northampton, UK,
NN3 6LF.
Email :

Privacy Policy

Humley Limited ("Humley") recognises that you and other users of the services we and the licencees of our software provide want to understand about our approach to privacy and how their data is handled. For the purposes of this Privacy Policy the “Humley Software” is a combination of any software that is installed on your mobile device and the software that your device talks to (in the cloud in case you wondered) in order for us to keep the information on your device up-to-date as part of providing Humley Services. We package up that software in different ways to provide different experiences and combinations of functionality depending on what you’re going to use the service for. A “Humley Service” is the way in which one of those packagings of the Humley Software operates so that you can actually use and (hopefully) enjoy it.
Basically, as well as using it ourselves to our own services (and occasionally getting people to help us run them), we licence specific Humley Services to other people and they build that functionality into their own applications or services to enhance the experience. Where other people are running their own apps and/or services but including a Humley Service in them, these are Licenced Third Party Services.
Humley provides this Privacy Policy to help you make an informed decision about whether to use or continue using a Humley Service (including any Licenced Third Party Service).
If you do not agree to our practices, please do not use any Humley Service.
Your use of any Humley Service and any personal information you provide on the Humley Service remains subject to the terms of this Privacy Policy and the overarching Terms of Service for the Humley Service you are using. Please note that those overarching Terms of Service may be provided by someone other than Humley especially for Licenced Third Party Services.

What Does This Privacy Policy Cover?

This Privacy Policy is part of Humley’s Terms of Service and covers the treatment of user information, including personally identifying information, obtained by Humley, including information obtained when you access or use the Humley Service or any other software provided by Humley.
This Privacy Policy does not apply to the practices of companies that Humley does not own or control, or to individuals whom Humley does not employ or manage, including any of the third parties to which Humley provides access to the Humley Software to allow them to use that software as part of their own applications or services.

The Information Humley Collects

Humley Services are designed to let you get the most out of either your mobile device or services you can access and use through your device. The information we collect is needed to deliver those experiences to you in the best possible way. We’re really aware that experiences can be disappointing if done badly so we use the information we collect to try and avoid that as far as we can. A lot of the information we collect is used to tailor what gets shown to you so our hope is it is relevant to you at the time and place you see it.

As you can imagine, it’s a real balancing act between not collecting too much information and getting the experience as good as we can. We try to manage the balance in a number of ways including letting your mobile device make as many decisions as practically possible about what you see – and not asking it to tell us later – and only keeping information that we or someone running a Licenced Third Party Service really needs to provide you with the best possible user experience.

To do this, Humley may obtain the following types of information from or concerning you or your mobile phone device, which may include information that can be used to identify you as specified below (“Personally Identifying Information”): User Provided Information: You may have provided certain Personally Identifiable Information, such as your mobile phone number, push notification name (if applicable), billing information (if applicable) and mobile device information to Humley when choosing to participate in various uses of a Humley Service, such as registering as a user. Not all Humley Services require registering so don’t worry if you’ve not been asked to. Some services have added functions where we do need you to register or may relate to another service or login that you need to use to access functions or open up the app that contains that Humley Service.

Log File Information: Our servers automatically record certain information that your mobile device sends whenever any application on your mobile device that includes a Humley Service calls home to the rest of the Humley Software in the cloud.

These server logs may include information such as your mobile device requesting updated content from the Humley Software, its Internet Protocol ("IP") address, phone number, phone hardware identifier (such as its IMEI), phone type and basic associated information (including for example which mobile carrier its attached to and in which country or if it is on wifi, its operating system version and related hardware information) browser type, browser language, referring / exit URLs, platform type, number of clicks on specific messages and any associated actions that those messages created, apps downloaded or opened, where the Humley Service has redirected you elsewhere the related domain names, landing pages, items viewed, their order, the amount of time spent on them, the date and time of your device’s update request and various status information. When you use the Humley Service, our servers log certain general information that our application sends relating to its status and other information that may impact who the Humley Service or the element of the Humley Software that is on your mobile device is working.

The Information Humley Does Not Collect

Humley does not collect names, emails, addresses or other contact information from its users’ mobile address book or contact lists. We will only collect your name, email and other contact information if you give it to us directly. Some Humley Services may collect location data but you can always turn this facility off if you don’t want us to have it – however, doing so may reduce the quality or the accuracy of the service we can provide to you. 

The Way Humley Uses Information

If you submit Personally Identifiable Information to us through a Humley Service then we use your personal information to operate, maintain, and provide to you the features and functionality of that Humley Service. In particular, your mobile phone number is essential to your use of Humley Services and will be retained. Any Personally Identifiable Information that you voluntarily disclose will also be collected. We do not use your mobile phone number or other Personally Identifiable Information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your mobile phone number (or email address, if provided) without further consent for non-marketing or administrative purposes (such as notifying you of major Humley Service changes or for customer service purposes). We may use both your Personally Identifiable Information and certain non-personally-identifiable information (such as anonymous user usage data, app downloads through a Humley Service, etc.) to improve the quality and design of the Humley Services and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends.

We may use cookies and/or log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you use the Humley Service; (b) provide custom, personalized content and information; (c) monitor individual and aggregate metrics such as total number of visitors, pages viewed, etc..

When Humley Discloses Information

 Within Humley Services that we run, we do not sell your Personally Identifiable Information (such as mobile phone number) to other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.

We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain a Humley Service (whether our own or a Licenced Third Party Service), with other parties who are managing a Humley Service on our behalf or who are running Licenced Third Party Services. We may share non-personally-identifiable information (such as anonymous user usage data, platform types, aggregated user trends, number of clicks, etc.) with those same third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on Humley Services or their Licenced Third Party Services. We may collect and release Personally Identifiable Information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws (such as Copyright Law in certain countries), international law or respond to a court order, subpoena, or search warrant or equivalent, or where in our reasonable belief, an individual’s physical safety may be at risk or threatened. Humley also reserves the right to disclose Personally Identifiable Information and/or non-personally-identifiable information that Humley believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Humley Services, Licenced Third Party Services, Humley Software or our servers, and to protect the rights, property, or personal safety of Humley, our users or others.

Your Choices

You may, of course, decline to submit Personally Identifiable Information through the a Humley Service, in which case Humley may not be able to provide certain services to you.
If you do not agree with our Privacy Policy or Terms of Service, please delete the downloaded element of the Humley Software from your device and discontinue use of the Humley Service; your continued usage of the Humley Service will signify your assent to and acceptance of our Privacy Policy and Terms of Service. To protect your privacy and security, we may take reasonable steps (such as SMS authentication in certain cases) to verify your identity before registering your mobile phone number and granting you access to the Humley Service. Please contact Humley via email to or available web forms with any questions or comments about this Privacy Policy, your personal information, your consent, or your opt-in or opt-out choices.

Our Commitment To Data Security

Humley uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Humley and you do so at your own risk. Using unsecured wifi or other unprotected networks access a Humley Service is never recommended. Humley makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Humley learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Humley may post a notice through the appropriate Humley Service if a security breach occurs.

Our Commitment To Childrens' Privacy

Protecting the privacy of young children is especially important. For that reason, Humley does not knowingly collect or maintain Personally Identifiable Information or non-personally-identifiable information on any Humley Service from persons under 16 years of age, and no part of the Humley Service is directed to or intended to be used by persons under 16. If you are under 16 years of age, then please do not use a Humley Service at any time or in any manner. If Humley learns that Personally Identifiable Information of persons under 16 years of age has been collected on the Humley Service, then Humley may deactivate access to all Humley Services. And always, think of the children!

Where is the cloud element of the Humley Software hosted?

The Humley Software and individual Humley Services or parts of them may be hosted in a number of locations around the world – albeit right now we have the bulk of our hosting in the UK.
If you are a user accessing a Humley Service from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Humley Service, which are governed by this Privacy Policy and our Terms of Service, your personal information may be transferred to the United States or outside of the European Union and you expressly consent to that transfer for the purposes of our operating the Humley Services.

In the Event of Merger, Sale, or Bankruptcy

In the event that Humley is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the (hopefully) unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.

Changes and updates to this Privacy Notice

This Privacy Policy may be revised periodically and this will be reflected by the "effective date" below. Please revisit this page to stay aware of any changes. Your continued use of a Humley Service constitutes your agreement to this Privacy Policy and any amendments.

 Date Last Modified: December 2015

© Humley Limited 2018 | Humley Limited is a company registered in England and Wales. Registered number: 09178026. Registered office: 7 Premier Court, Northampton NN3 6LF, United Kingdom | Terms & Conditions | Privacy Policy