Interested in Natural Language Engagement?
Humley look forward to discussing how we can help transform your business, brand or organisation into a brand which is able to converse with your customers and provide truly useful outcomes.
Humley Ltd,
7 Premier Court,
Moulton Park,
Northampton, UK,
NN3 6LF.
Email : info@humley.com
Enterprise AI and Natural Language Engagement
Creating an intelligent automated assistant that can converse with Natural Language has inherent challenges. Humley have created a platform with a unique approach to human to computer interaction.
Humley orchestrate best of breed AI technology, together with their own AI IP to deliver natural, flexible machine to human unscripted conversations. Conversations that seamlessly can cover multiple topics, yet are individually tailored to the user: producing useful end user outcomes.
Humley’s mature management system enables rapid and efficient delivery of multi-function, multi-channel end user solutions at scale.
As a result of our unique approach Humley have a market leading containment rate for handling calls for satisfied users.
Why Humley?
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Our tools allow us to speed up the training process, which means we are market ready quicker.
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We use a number of unique conversational building blocks to create unscripted natural conversation, able to handle the most frequent and more obscure user interactions.
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We identify gaps in the existing AI capabilities and create our own AI API's to resolve the problem, an example is Octavo our automated training and language DNA identifier.
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We uniquely layer the AI APIs to improve accuracy and are able to monitor and show how well the AI is actually performing.
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Our platform heritage means we can handle huge amounts of complexity, resulting in enterprise-grade AI powered solutions.
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The operational tool takes the management of the AI system out of tech and into the hands of the knowledge experts in any business.
Valuable Multi-Channel Conversations
Humley are experts in surfacing accurate knowledge for any conversational interaction, from the most frequent to the more obscure. The platform derives implicit and explicit context from the channel by which the conversation is happening and has a unique set of tools which identify, query and qualify user context. The system is designed to deliver solutions to the end user and has a rich and diverse set of multimedia capabilities, as well as being able to integrate with any existing systems as required to optimise the user experience.
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Web & Apps
Over 50% of customers think it is important to solve product issues themselves rather than rely on Customer service. (Zendesk)
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Customer Service
The #1 most important factor in customer loyalty is reduction of customer effort. (Harvard Business Review)
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Social Media
Answering a social media complaint increases customer advocacy by as much as 25%. (Convince and Convert)
